Brand Identity: Be Consistent
Customer or reader loyalty is something companies strive for. In truth, the true goal is for customers or readers to be loyal to the company brand not the product or service. If the loyalty is to the product or service, if something better comes out, the customer or reader will move on. Loyalty to the company is a stronger emotional bond. Unfortunately, many sites online are inconsistent with their marketing efforts, resulting in dilution of their brand.
